Refund policy
All sales are final. Because our orders ship internationally from China, we do not accept returns or exchanges for change of mind. Please review your order carefully before checkout.
Cancellations before shipment
You may cancel your order for a full refund at any time before it ships. If we are unable to ship your order within the time stated at checkout, we will notify you and you may cancel for a full refund.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, please contact us at support@jojolly.shop within 7 days of delivery with your order number and photos of the item and packaging. You do not need to send the item back. Once we confirm the issue, we will make it right with one of the following:
- a discount code or store credit;
- a free replacement, shipped with your next order (subject to availability);
- a credit for the affected item(s) applied to your next order; or
- a partial refund for the affected item(s).
If none of these options works for you, we will refund the affected item(s) to your original payment method.
Lost or undelivered orders
Every order ships with tracking. If your package is confirmed lost in transit, or has not arrived within 7 days of the estimated delivery date, please contact us. We will offer the options above; if none works for you, we will issue a refund.
Refund timing
Approved refunds are issued to your original payment method within 10 business days. Your bank may take additional time to post it.